Privacy Policy
Your privacy is important to us. This policy explains how FREIGHT AS collects, uses, and protects your personal information when you use the FR8 platform.
1. Introduction
FREIGHT AS ("FR8", "we", "us", or "our"), a company registered in Norway, is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FR8 platform and services.
Data Controller: FREIGHT AS is the data controller responsible for your personal data. We process your data in accordance with the General Data Protection Regulation (GDPR) and Norwegian data protection laws.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when registering for an account or using our services:
Name, job title, company
Email, phone number
Username, preferences
Billing details, payment info
Usage Information
We automatically collect certain information when you use our Service:
- Log Data: IP address, browser type, operating system, pages visited, time and date of visits
- Device Information: Device type, unique identifiers, mobile network information
- Usage Patterns: Features used, actions taken, time spent on pages
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Provide, operate, and maintain the FR8 platform and its features
Account Management
Process registrations, authenticate users, and manage subscriptions
Communication
Send service updates, security alerts, and support messages
Improvement
Analyze usage patterns to improve our services and user experience
Legal Compliance
Comply with legal obligations and protect our legal rights
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Encryption
AES-256 encryption at rest, TLS 1.3 in transit
Data Isolation
Complete tenant isolation at database level
Access Control
Role-based access and multi-factor authentication
Monitoring
24/7 security monitoring and intrusion detection
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Specific retention periods:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 30 days |
| Transaction Records | 7 years (legal requirement) |
| Usage Logs | 12 months |
| Support Communications | 3 years after resolution |
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share information only in the following circumstances:
- Service Providers: Trusted partners who assist in operating our platform (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
8. Your Rights
Under GDPR and applicable data protection laws, you have the following rights:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restriction
Limit how we process your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to certain types of processing
To exercise any of these rights, please contact us at privacy@fr8.no. We will respond within 30 days.
9. International Data Transfers
Your data is primarily stored and processed within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection
- Binding corporate rules for transfers within our organization
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:
- We will update the "Last updated" date at the top of this page
- For material changes, we will notify you via email or in-app notification
- We encourage you to review this policy periodically
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team:
You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
This Privacy Policy is governed by the laws of Norway and the European Union's General Data Protection Regulation (GDPR). For users outside the EU/EEA, additional local privacy laws may apply.